T-Mobile Horror Stories!

I am currently on one of four phone calls tonight, I have been on hold around 2 hours and I am livid! On a monthly basis i get text messages from 724 which is T- Mobile stating that my minutes have been renewed, my problem with this is the fact that i get the messages at 5 am and I want them to stop. I have spoken to numerous representatives and they say they cant stop sending the messages. I'm sorry but who pays for my service? I DO thats who and I don't understand why they don't have the ability to do what I tell them to do. The supervisor that I just spoke to who's name is Ashley just told me to turn my phone off if I don't want to get the messages that early, and once again....I pay for my service and I don't have a cell phone so I can get messages from them at 5 in the fucking morning... I have it for emergencies, but I shouldn't have to justify or explain my reasons for having my phone. They should just do what I am asking them to do and stop sending the messages. This is absolutely amazing that I have to deal with these people for something that they should just say "I'm sorry Jamillah, I'll have that turned off for you" but then again that would mean they actually did their jobs. I have been on the phone for over two hours right now and I am livid. The customer service sucks and I have been on hold for an hour of that time. I just got hung up on which is funny, I requested a sup and the rep named Ian just told me that there are no sups currently working and he was disconnecting the call just before he told me to listen to myself by the way. Now I know there is at least one sup there because I just finished yelling at her for calling me ignorant and telling me to turn off my phone, this company is great let me tell you! I ask for an employee number and the CEO's name and corporate address and they hang up, great example of service!